Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, (3 days for rugs) and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.
romantic revival registers: 25%
cast iron vent covers: 20%
cast bronze registers: 25%
olympia style grilles: 20%
black tie registers: not returnable
quick ship registers: 20%
andirons 15%
arbors: no returns
rustic cast bronze doorbell buttons: 15%
narrow footprint doorbell buttons: 15%
bungalow knocker: 25%
diminutive knocker: 25%
door stops: 25%
fireplace tools: 15%
bronze bathroom hardware: 25%
bronze door knockers, & stops: 25%
hardware, bronze knobs & pulls: 25%
bronze mail slots & numbers: 25%
house numbers: 25%
house portraits: no returns
kaleidoscopes must be returned with in 2 weeks
northwest collection switchplates: 25%; satin nickel 50%
bronze plaques: no returns
rugs in florals & braided rugs: 20%
stair rods & accessories: 25%
doorknobs and associated hardware: 25%
Turner collection registers: 20%
Sunset Boulevard: 20%
geometric style: non-returnable, non-cancelable
turn of the century collection: non-returnable, non-cancelable
Summit, mission, and craftsman registers, University: 15%
molding, medallions, corbels, etc: not returnable