Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, (3 days for rugs) and be fully insured. Shipping charges are not refundable. Items sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. A few categories of items have a restocking fee. Those are noted below. Some items that are built to order (such as some light fixtures) may have a cancellation fee associated with them if a cancellation is made and the item has already been partially constructed. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
below is a partial list of restocking fees. If you do not see an item on this list it still may have a restocking fee associated with it and you will need to inquire. Our phone number is 509-321-0175
romantic revival registers: 25%
cast iron vent covers: 20%
cast bronze registers: 25%
olympia style grilles: 20%
black tie registers: not returnable
quick ship registers: 20%
andirons 15%
arbors: no returns
rustic cast bronze doorbell buttons: 15%
narrow footprint doorbell buttons: 15%
bungalow knocker: 25%
diminutive knocker: 25%
door stops: 25%
fireplace tools: 15%
bronze bathroom hardware: 25%
bronze door knockers, & stops: 25%
hardware, bronze knobs & pulls: 25%
bronze mail slots & numbers: 25%
house numbers: 25%
house portraits: no returns
kaleidoscopes must be returned with in 2 weeks
northwest collection switchplates: 25%; satin nickel 50%
bronze plaques: no returns
rugs in florals & braided rugs: 20%
stair rods & accessories: 20%
Turner collection registers: 20%
molding, medallions, corbels, etc: not returnable